Hi Shireen,
I’m truly sorry to hear about your experience and that your gift didn’t arrive in time for the birthday—it’s frustrating when shipping delays affect something so meaningful. While we did our best to get your order out, I understand that the delay with UPS made things even more disappointing.
We take your feedback seriously and are always working to improve our fulfillment process. I’d love the chance to make this right—please reach out to us at hello@pureplacid.com , and we’ll do what we can to make it up to you.
We appreciate your support and hope we can regain your trust in the future.
Best,
Marcy