I just love the products at Pure Placid. We are obsessed with the sea salts, the Basalm lotion, candles and magnesium spray!
We visit your store twice a year and stock up!
Got this Magnesium Spray for my husband who has trouble sleeping through the night and it has worked great. He falls asleep faster and has more restful sleep. I loved his results so I started using it also and found the same benefits!
This dry oil has been a lifesaver during this frigid winter, wish I found it years ago!!
A gift I ordered through store still has not been received. It took over a week and after my phone call to get gift pkg moving to UPS.
Now it’s been sitting on a UPS truck for four days and supposedly will be delivered on Monday. You missed the birthday!
I was in your store today and chose not to purchase anything else for myself.
Hi Shireen,
I’m truly sorry to hear about your experience and that your gift didn’t arrive in time for the birthday—it’s frustrating when shipping delays affect something so meaningful. While we did our best to get your order out, I understand that the delay with UPS made things even more disappointing.
We take your feedback seriously and are always working to improve our fulfillment process. I’d love the chance to make this right—please reach out to us at hello@pureplacid.com , and we’ll do what we can to make it up to you.
We appreciate your support and hope we can regain your trust in the future.
Best,
Marcy
When this candle is lit it duplicates the smells I experienced in the store and fills the air with a not to strong fragrance that brings me back to my visit in Lake Placid NY. As I just lit for the first time this week, I can not say how the candle burns other then what has already been stated. Lovely Frangrance!
