Refund policy

RETURNS & EXCHANGES

How do I place a return or exchange?
We’re sorry you didn’t love your Pure Placid product. Please reach out to us at info@pureplacid.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.
Don’t worry—Pure Placid packages don’t include return slips. Just reach out to info@pureplacid.com and we’ll help you place your return or exchange.

What’s your return policy?
All returns must be processed within 7 days of receiving the order. Order # must be provided to place a return. Please note, we do not offer returns or exchanges on clothing items.
You will be refunded to your original form of payment. Please note, your original shipping charges are not refunded. Email us at info@pureplacid.com and we’ll help you place the return. Please note that sale items are final and no returns are available.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at info@pureplacid.com and we’ll be sure to get you the Pure Placid you ordered.

 

For more info on our shipping policy click here